The Progressive PSA brings together rank and file trade union activists in
Service Association of NSW and the CPSU (SPSF Branch). We work for:
The inquiry found that despite improvements by ADHC in some key areas, services funded and provided by ADHC have a number of serious shortcomings. Some key findings in the report are:
This information will not be news to those who have worked in the service for any length of time. Many shortcomings are apparent, the system is remote and bureaucratic in nature and many union members report feeling unappreciated and unsupported by the employer.
This parliamentary inquiry has brought to light many of ADHC's shortcomings. Public exposure of these shortcomings is important in this new era of political accountability and open access to information. Identifying problems is a first step towards rectifying them. In this case it is the very system itself that is the problem.
In order to address the problems identified by the inquiry some key recommendations by the committee include:
It is sometimes remarked that, "Good people make bad systems work", but what if that notion is wrongly framed? Perhaps it would be more relevant to point out that if the system is bad it shouldn't be made to work but instead replaced with a system that is just, decent and fair.
No one should have to labour under a bad system when it is shown to have a negative impact on key stakeholders: staff, clients and their families. Perhaps it might be more accurate to say that it is bad people that make bad systems work.
Check the following for more detail:
report summary (18 pages).
Links to the full report (300 pages), submissions, answers to questions on notice, hearings and transcripts and other documents.
Summary of report for high functioning clients (45 pages).
The NSW Ombudsman Annual Report 2009-2010. pp.62-69 discusses issues arising from the 355 complaints about disability services in 2009/2010.
Newspaper article about a report by the Ombudsman detailing failures in conducting background checks.
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